Will I need a ticket for Lumiere Durham?
A ticketing system will be in place to access the central area / peninsula during busy times during Lumiere (4.30-7.30pm). Lots of installations will be outside this area and you won’t need a ticket to enter once the ticketing period is over, however you may have to queue.
Are dogs allowed?
Guide dogs are welcome at Lumiere but due to the number of people expected to attend it is unsuitable for family pets.
I want to bring my child in a buggy, is this OK?
We’ve learnt from feedback at previous Lumiere festivals that getting through the crowds with a pushchair can be really difficult. If you can, carry your child in a baby carrier or a sling so they can enjoy all the installations with you.
I have mobility issues, where can I find out information about how to get around?
Durham is famed for its cobbled, steep and winding streets. This means getting around is challenging for some people. If it rains the cobbles can get slippery. The streets will also be very busy at times during Lumiere. Basic details to help you plan your visit to Lumiere will be provided in the run up to the festival.
Who can I ask for general assistance during the festival?
Festival Makers and Stewards will be visible throughout the city centre during Lumiere. Say hello and ask them any questions you might have they are there to help you. You can also tweet us up to and during the event @artichoketrust using #LumiereDurham.
Where can I find information about accommodation?
Accommodation gets booked up very early for Lumiere. With so many visitors heading to the county, make sure you book as early as possible. For help and advice contact Durham’s official Visitor Contact Centre on 03000 26 26 26, email email@example.com or visit www.thisisdurham.com/stay.